Privacy policy

This Privacy Policy governs the manner in which Neon collects, uses, maintains and discloses information collected from users (each, a "User") of the Website ("Website"). This privacy policy applies to the Website and all products and services offered by Neon.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our Website, register on the Website, list tickets for resale or place an order, subscribe to a newsletter, respond to a survey, fill out a form and in connection with other activities, services, features or resources we make available on our Website. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information. Users may, however, visit our Website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Website related activities. Where you have supplied us with information about you, including registration details and payment information, it is your sole responsibility to ensure that this information is complete, accurate and up to date.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Website, such as the operating system, referral URL, and the Internet service providers utilised and other similar information.

Web browser cookies

Our Website may use "cookies" to enhance the User’s experience. The User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them, such as pages viewed and links clicked. The User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, note that some parts of the Website may not function properly.

How we use collected information

Neon may collect and use Users personal information for the following purposes:

Information you provide helps us respond to your customer service requests and support needs more efficiently.

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.

We may use feedback you provide to improve our products and services.

We may use the email address to send Users information and updates pertaining to their order. It may also be used to respond to their enquiries, questions, and/or other requests. If the User decides to opt-in to our mailing list, they will receive emails that may include event and ticket announcements, company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website.

Sensitive and private data exchange between the Website and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

When a User buys or sells a ticket(s) using our Website we will need to share the information collected with the primary venue in order to validate the authenticity of each ticket and re-assign the ticket to the new User. We will not collect any more information than is made clear to you on the Seller or Buyer form. Venue's may request additional information to facilitate the sale and purchase, and you will be made aware of this at the time.

When Buying or Selling on our Website, you will become a customer of both Neon and the primary venue and each party will collect the data you share. You have the right to update, see and delete your data from either party, but we cannot take responsibility for how these third parties store or use your data. If you do feel your data is being misued however, please let us know, so that we can investigate the matter.

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Website or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Where the User sells or purchases a ticket(s), we will share information with the venue or promoter as required, in order to validate the transfer and re-issue the ticket.

We also share and store a limited amount of data, such as emails, first names and job titles, with our service providers, to help us contact you if you opted in to our mailing lists, to see how our site is used, or offer you a better service. Currently this is limited to:

Mailchimp - an email marketing platform. You can find their Privacy Policy here

Segment - a web analytics platform. You can find their Privacy Policy here

Stripe - a payment processing provider. You can find their Privacy Policy here

Hubspot - a sales and marketing platform. You can find their Privacy Policy here

Access to your Data

You have the right to see all the data we hold relating to you, and how we use it. If you would like to see the data we have please contact us using this form.

Deleting your account and Data

If you no longer wish to use your Neon account, you can delete your account and data by logging in to your account and selecting 'delete'. Alternatively please email us requesting deletion of your account.

Changes to this privacy policy

Neon has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Website, you signify your acceptance of this policy and terms of service. Your continued use of the Website following the posting of changes to this policy will be deemed acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at:


Prime Studios
1-6 Ward Royal Parade
Alma Road


This document was last updated on February 07, 2019